Shipping Policy

• Down Home Fishing Hole.com ships all orders UPS or USPS. Every product we ship is
  packed according to shipping standards and insured for the value of the product.
  Since we ship according to standards all shipping claims will be brought directly
  to UPS. Please contact us with any questions regarding this. See Shipping Damages
  for more information.
• We also use USPS Priority Mail on lighter shipments. However there is no
  tracking number for these packages.
• We strive to ship our products within 1-2 business days. If an order is
  placed early in a business day it usually ships out same day. If a partial order
  is shipped separately or backordered you will be emailed with additional tracking
  numbers or notified of the backorder date and when the item is expected to ship.
• Orders will not be processed on weekends or holidays.
• As soon as your product has been shipped you will be sent an email containing
  the tracking number. You can also track your shipping in order tracking on our
  website. This will allow you to track your product quickly and easily over the
  internet or by phone. 

Refund Policy:

We will refund the purchase price (not including shipping & handling) for
any item returned that does not meet your expectations as long as the item has not
been damaged due to normal use.

Shipping Damages:

• All products are inspected before being shipped, but damages may occur
  during shipping.  If product is received damaged, it must be reported
  to the shipping company – usually UPS or USPS – within 24
  hours.  All boxes and packing material must be saved.
  It is possible that the shipping company may want to inspect these
  materials.  Please notify us of the damage after you have reported the
  claim to the shipping company. Upon receiving credit from the carrier, the
  product will be re-shipped.
• Of course if the incorrect product is shipped, or the product is
  defective, we will correct it.